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Terms & Conditions

1. INTRODUCTION

Welcome to Splashsuits. The use of the Splashsuits Website and the Splashsuits Online Shop is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order to the Splashsuits Online Shop indicates your acceptance of these terms and conditions. Splashsuits reserves the right to make changes to this site and these terms and conditions at any time.

2. TRANSACTIONS

Splashsuits is an Australian Business (ABN: 49179410984) and will happily will sell products to customers in Australia, New Zealand, the UK and the USA. If you wish to make purchases from other countries please contact support@splashsuits.com.au or call us on (61) 02 8006 6922 and we will be happy to help if we can. All dollar amounts on the Splashsuits website are in Australian Dollars unless otherwise stated. All transactions will be processed in Australian Dollars unless otherwise stated. Whilst Splashsuits try to ensure that all details, descriptions and prices that appear on the Splashsuits Shop are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Splashsuits makes every effort to display products as accurately as possible, however, please be aware that the colour representation and resolution of images will depend on the your screen you are using. Whilst we are committed to giving you the best product at the best price, product and price may differ on other sites or retail outlets that stock our products.

3. ORDERS

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved and we have received your payment. We reserve the right to reject an order if it is unacceptable in our opinion. We also reserve the right to reject any customer if we deem it necessary. Discounts and promotions are provided at the discretion of Splashsuits and can be withheld at anytime. In the event of a discount or promotion being withheld after payment, we will refund the amount paid in full. Unless it is clearly stated by us when items are purchased, and disclosed to Splashsuits by the purchaser prior to purchase, items are not to be resold. If you wish to be a Splashsuits wholesale customer or stockist please contact us here support@splashsuits.com.au or call us on (61) 02 8006 6922 and we will be happy to help.

4. PAYMENT

Payment is required at the time of purchase and placement of your order. Payment is charged / debited at the end of the complete check-out process. You will not be charged prior to the final step, and can choose not to proceed at any time before payment is taken. Splashsuits accepts payment via different providers, like Visa, MasterCard, PayPal and Pin Pay. You must comply with the applicable T&Cs of these providers. Transaction errors involving the websites and applications of third party providers (including those hosted on the Splashsuits website) are the responsibility of these providers. We will provide support and assistant to you in the event of an error and will make representations on your behalf where necessary. Should you wish to cancel your payment, you must do so immediately by contacting us here support@splashsuits.com.au or calling us on (61) 02 8006 6922. Cancellations must be made prior to your order being dispatched.

5. SECURITY

The Splashsuits website is a secure environment. The Splashsuits website uses a Secure Sockets Layer throughout, which means the link between your Web browser and the Splashsuits Shop will be protected using a security certificate. This will be indicated by the appearance of a padlock on your browser. If you are informed the connection isn’t secure, or the padlock is not present, do not proceed with payment. Where third-party payment gateways are used, we only work with and integrate applications that follow our strict security policy. While we cannot be held responsible or liable for security failures with payment providers, we will provide support and assistant to you in the event of an error and will make representations on your behalf where necessary.

6. SHIPPING

Most orders will ship out within two days of ordering. All orders are dispatched via Australia Post with a tracking number, and will generally arrive within 2–7 working days, depending on location (international times will vary). We do not ship on Saturdays, Sundays, or holidays. While we will do everything we can to ensure your order is delivered as quickly as possible, Splashsuits cannot be held responsible for delays incurred by third party postage or freight providers. If, however, your delivery has been delayed because our error and it is taking an unreasonable amount of time to reach you in our opinion, we will offer you a refund. In the event that you supply incorrect payment or delivery details, Splashsuits will contact you using the personal details that you have provided. Where incorrect delivery details are supplied, Splashsuits will not pay for any additional delivery costs, so please make sure they are correct at the time of purchase.

7. RETURNS AND EXCHANGES POLICY

It is really easy to return or exchange Splashsuits and we are more than happy to help. We will happily exchange or refund your item(s), provided they and their packaging are returned to Splashsuits within 30 days of purchase. Please keep in mind that returned items will be resold and therefore must be returned in their original condition with original packaging – unused, unworn and with tags attached. Please note that because we are a new business we cannot cover additional postage costs at this stage and return postage charges are the responsibility of the customer. In the event of an exchange, any new postage costs are also the responsibility of the customer. If you would like to return or exchange your item(s), please contact us here first or call us on (61) 02 8006 6922. Just state your name, order details and the reason for your return. Please note that for exchanges and refunds we’ll need to confirm that you purchased the product via our website, as our returns and exchange policy only applies to items bought directly from our online store. For purchases made from our retail stockists, the goods will be covered by the store’s own return and exchange policy.

8. REGISTRATION

By registering on the Splashsuits website you agree to the terms and conditions outlined here. You must provide us with true and accurate registration information. You must keep any user name and password allocated to you confidential, and we are entitled to assume that anyone using that user name and password is you.

9. PRIVACY POLICY

At Splashsuits we are committed to keeping your personal information confidential and secure. We will not give your personal information to any other company or persons, unless otherwise stated and accepted by you. We will only use the information you provide to improve our internal performance or communicate with you where we think is it necessary, or relevant, to you as a Splashsuits customer

10. INTELLECTUAL PROPERTY

The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of Splashsuits and are protected by copyright, trademark and other intellectual property laws. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Splashsuits. Splashsuits does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

11. PRODUCT SAFETY

At Splashsuits we take safety very seriously. We have made every effort to adhere to the regulations covering children’s clothing in Australia, the EU, the UK and the USA. We work closely with our suppliers to ensure the constituent parts of our product are not dangerous and do not contain toxic substances. Unlike similar products in this area, Splashsuits garments are tested to meet the CONFIDENCE IN TEXTILES OEKO-TEX® Standard 100 Product Class III. We are proud to be a leader in this area and hope more manufacturers will follow suit. Despite the care and attention we put into product safety it is essential that all Splashsuits products are used only in the manner for which they are intended, and that care and common sense are used when Splashsuits products are being used.

DISCLAIMER

Splashsuits does not accept any liability for any damage or injury caused by the use or misuse of our products or products ordered from the Splashsuits Online Shop.



© Splashsuits™ 2016 / ABN 49179410984